Terms & Conditions
The terms and conditions as shown on this page, together with the documents and other webpages referred to on it (collectively, the “Terms”) govern:
- The legal terms and conditions of your purchase and our supply of any of the goods (“Products”), including by way of a recurring subscription, listed on our website www.wearespruce.co (“our Site”) from time to time; and
- your access and use of our Site, (collectively, the “Services”)
These legal terms and conditions will apply to any contract between us for the sale of our products and services provided to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any products from our Site.
By clicking to confirm during the checkout process, you agree that you accept these Terms of usage and sale, and promise to us that you have the right, authority, and capacity to enter into these Terms. If you refuse, you will not be able to order any products from our website. If you use the Site, but do not place an order, you accept these Terms of Service (as they relate to your use of the Site) by accessing or using the Site.
These terms and conditions may change from time to time, therefore we recommend that you check these before making any purchase or using our services.
We own and operate the website https://wearespruce.co/. References to “Spruce”, "we", "us", or "our" are references to our company.
We are a company registered in England and Wales and our registered office is:
20-22 Wenlock Road
ACCOUNTS & SUBSCRIPTIONS
In order to purchase products from the website, you must be an individual and set up an account with us by completing the registration form in the checkout of the website.
When signing up, you need to provide a current and valid email address and your delivery address. You are responsible for maintaining the confidentiality of your Account log-in information (including, for example, your password). Accordingly, you are responsible for all activities that occur under your Account. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breaches.
Your account with Spruce is not transferable and therefore cannot be sold or traded. We may refuse, at our absolute discretion any application to join us or receive our services for any reason whatsoever.
It is your responsibility to ensure that the address we have for you is the correct one. Should your address change while you subscribe to our products, you must notify us of such change. If we are notified of the change within 5 days of the subscription payment, we will do our best to process the change. We cannot guarantee that it will be processed in time for the next immediate shipment.
In order to activate a subscription, you will need to have an account and provide your payment card details to Shopify Inc., our partner who host our online store. We do not hold any payment card information. Please see Shopify’s website policies, including its privacy statement https://www.shopify.com/legal/privacy, for further information.
You warrant that all information you provide to us when registering an account is true and accurate. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.
You can find the specific details regarding your order or subscription with CLYN LTD. (including your next scheduled deliveries) by logging into your account on www.wearespruce.co and clicking on the relevant section of the website. Please note that you will need to be logged in to your account to access these links and change or manage your information.
If you sign up for a subscription service for our Products, the subscription shall continue until it is cancelled by us or you.
When you buy a subscription from us, you will automatically be signed up to receive a regular delivery of cleaning refills the frequency of which depends on your selection. You can manage and make changes to your orders and subscription in your account section. Please see the ‘managing my orders’ section under ‘My Account’ for more details. You’re able to review the parcel contents and frequency of orders in the 'My Account' page.
The images of the products on the Site are for illustrative purposes only. The products you order and receive may vary slightly from online images, and the packaging of the Products may vary from that shown on images on our site. The packaging may also slightly vary from time to time.
All of the products shown on our site are subject to availability. We will inform you by email as soon as possible if the product you have ordered is not available and, if this is the case, we won’t process your order.
Spruce® is a registered trademark. Our brand and product design rights are protected and not meant to be reproduced.
OUR CONTRACT WITH YOU
Our order process allows you to check and amend any errors before submitting your order or subscription to us. Please take the time to read and check your order or subscription at each page of the order and checkout process.
Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these terms and conditions.
No order is accepted from you until our website displays an order confirmation message. This message is displayed after you have completed your purchase and a receipt with your order number is sent to via email as confirmation of your order.
If we are unable to supply you with a product, for example, because it is not in stock or no longer available, or because of an error in the price on our site we will inform you of this by email and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible.
PRICE AND PAYMENTS
The price of our products is as quoted on the website and can change from time to time. The prices on our UK website are in GBP and include all taxes (for example, our prices include VAT at the rate that is in force on the date you make a payment). The price that you will pay in respect of any Order will be the amount shown to you at the checkout page.
Unless stated otherwise, prices stated exclude the cost of postage and packaging which are listed separately prior to you confirming your order.
Payment can occur by listed means only. You can pay for your purchase by all means listed from time to time as available on the Site. The account associated with your payment method will be charged at the time the order is accepted. We are not responsible to you for any losses that you might suffer as a result of trying to pay for an Order by any other means than those offered on the Site.
You will be charged the day your parcel is shipped.
You authorise us to charge your payment card account. By submitting an Order and providing us with your payment card details at checkout, you fully authorise Spruce to use those payment card details to pay for your Order and that such payment means legally giving access to sufficient funds to cover all costs of the Order. Spruce cannot be held liable for any fraudulent use of the payment method used.
We reserve the right to suspend or cancel any Order and/or delivery if you do not make the necessary payment to us when it is due – for example, the payment card details you entered at checkout are incorrect or the payment card account they relate to does not have sufficient funds to cover your Order. The delivery of any new Order may be suspended in case of late payment of a previous order, notwithstanding the provisions hereof.
We reserve the right to refuse deliveries to you and to cancel your account where payments have been withheld. You agree to compensate us in full for all reasonable costs and expenses (including legal costs) in obtaining payments that not been made in accordance with these terms and conditions.
In case of unavailability of one or more Products after placing the Order, we will notify you by email. The amount of the Order will be re-calculated, and you will be charged the new amount, which will be your original Order value, less the value of the missing Products. If the order is entirely unavailable, we will notify you by email or telephone and your payment card account will not be charged for that Order (or it will be refunded if it has already been charged).
In case of unavailability of Products before or after Order, (subject to the “Our liability” section of these Terms) we will not be liable for any loss you suffer nor liable to you for any damages as a result of the unavailability of such Product(s), to the fullest extent permitted by law.
We use local postal services to deliver our products, and proof of delivery is not always obtained. Once the product has been properly dispatched and us under the control of the local postal services, you agree you cannot hold us responsible for delays relating to the delivery of products.
Delivery of Products takes place at the front door of the property at the address you specified for delivery. This means that if the Products are being delivered to a flat or property with a reception/concierge, delivery shall take place at the front door of this property and not at the door of the specific property within an apartment block.
Provided that we deliver the Products to the address you have specified in the order (or any other address agreed by us in writing) then the Products will be deemed to have been delivered and we will not be liable to you for non-delivery of the Products, to the fullest extent permitted by law.
We do not have to satisfy ourselves that the person who accepts delivery at the address you have provided is you or is a person authorised by you to accept delivery of the Products.
If you place an order for multiple products, please be aware that they will still be sent via your local post office and may be subject to delays. We, therefore, cannot guarantee delivery on a specific day and will not be held liable for delays outside of our control.
If you are a customer in the United Kingdom and your product (typically containing bottles) does not fit through your letterbox and you are out when it is delivered, Royal Mail should leave a card at the address with information about collection or re-delivery. If you are an international customer, please confirm such arrangements with your local postal service.
If there will be a change to your delivery date due to an issue with product availability, or another issue prior to the product being dispatched, we will contact you and provide a revised estimated delivery date.
If you think a product hasn’t been delivered, please check with your local postal provider to see if they’re holding it. If you are a customer with delivery address in the United Kingdom, this is likely to be your local Royal Mail delivery office (https://www.royalmail.com/delivery-and-collection-office-finder).
You must report all lost or undelivered boxes online within 7 days of the expected last day of delivery shown in your confirmation email.
To notify us of an undelivered product, please use this link: https://www.wearespruce.co/pages/contact-us. If you change your address, you must update your delivery address details in the relevant section of the website to ensure that products are not sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded or credited for any products posted to the wrong location. You can update your address details in your account section here https://wearespruce.co/account.
We reserve the right to not accept orders from you, and to cancel your account, if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.
Any Products in your Order will be your responsibility from the time we deliver them to you in accordance with this section and the Terms generally.
For logistical reasons, we reserve the right to split shipments. This means that if you order multiple Products in one Order, the individual Products may be sent and arrive separately and potentially by different carriers.
Please be aware of the additional postal charges that may apply to your order at checkout based on what you order, the quantity you order and your delivery address including country of delivery.
If you are dissatisfied with any product you receive from us, please contact our customer services team on email@example.com.
FAULTY, DEFECTIVE OR DAMAGED PRODUCTS
If any of our products are inherently defective or damaged in transit, then subject to us agreeing that the relevant product is defective or has been damaged in transit to you, we will provide you with a replacement, or if the same product is unavailable, then a suitable alternative if possible or, at our discretion, a refund.
We will bear the delivery costs incurred by you in returning the defective or damaged product to us as long as you provide us with documentary evidence supporting those delivery costs prior to sending the product and provided we agree that the product is sent to you in a defective or damaged condition.
CHANGING YOUR MIND
For any of our products you’ve bought online, you have a legal right to change your mind within 14 days and receive a refund, unless our products that are sealed for health protection or hygiene purposes, and you have unsealed them. Due to the nature of our products, we, therefore, cannot accept any returns where the product has been opened.
When you’re sending products back because you’ve changed your mind, you will be responsible for shipping costs and ensuring the products are returned to us undamaged.
We will process the refund due to you as soon as possible and, in any case:
1. a) 14 days from the day you: i) return any products delivered to you; or ii) provide evidence that you have returned them; or
2. b) if there were no goods supplied, 14 days from the day on which we are informed about your decision to cancel the contract.
EVENTS BEYOND OUR CONTROL
We will not be liable to you for any lack of or delay in performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control, including without limitation strikes, lock-outs or other industrial action by third parties, changes in legislation including import tariffs/duties and border controls, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood earthquake, subsidence, epidemic, or another natural disaster, or failure of telecommunications networks, or impossibility of the use of shipping, aircraft or other means of transport.
OUR LIABILITY TO YOU
We only supply our products for domestic or private use and in accordance with their accompanying instructions for proper use. You agree not to alter our products. You also agree not to use our products for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Nothing in this clause or otherwise in these terms and conditions shall exclude or in any way limit our liability for fraud or fraudulent misrepresentation; death or personal injury caused by our negligence; breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; under Part I of the Consumer Protection Act 1987; or any other liability to the extent the same may not be excluded or limited as a matter of law. We are not responsible for any loss or damage that is not foreseeable.
For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.
OUR RIGHTS TO END THE CONTRACT
We may end the contract if you break it or we believe you will or might be about to breach these terms and conditions. We may terminate or restrict your use of our service, for any reason and without prior notice.
FREE OR DISCOUNTED OFFERS, AND REFERRALS
From time to time there may be free or discounted offers available to new users at our sole discretion. Except where expressly stated, previous users of the website do not qualify for any additional special offer.
Except where otherwise stated: free or discounted offers are available only once to any one person, and discounts and credits cannot be used in conjunction with any other offers.
You must have internet access and valid payment details to redeem a free or discounted offer.
You will be charged the full price for parcels after your free or discounted offer. With reference to the refill subscription, we will continue to bill you by your chosen payment method for the Spruce subscription until you cancel your scheduled parcels.
We reserve the right to withdraw free or discounted offers at any time and at our sole discretion. If you have paid a discounted price but the product has not been dispatched to you, you will receive a refund.
Use of Spruce referral codes is at our sole discretion. If we feel at any time that the Spruce referral system is being used to any detriment to us, we reserve the right to remove previously applied credit arising from the use of that referral code from your Spruce account without warning.
Referral codes are a limited offer and subject to change with no notice. You can refer as many friends as you like, but not by creating multiple accounts.
You have to have an active Spruce account for the credit to be applied at the time of the referral code being used. The referred customer must be a new Spruce customer and not an existing or returning Spruce customer (we will determine at our sole discretion whether the referred customer is a new customer).
Your use of this website is governed by these terms and conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the exclusive jurisdiction of the courts of England and Wales.
You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these terms and conditions. These terms and conditions are personal to you and you may not assign any of your rights or transfer, sub-contract or delegate any of your obligations under these Terms and Conditions without our written agreement.
If we delay exercising or fail to exercise or enforce any right available to us under these terms and conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.
Nothing in these terms and conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
Please submit any questions you have about these Terms and Conditions or an order you have placed or ordering in general by email to firstname.lastname@example.org or write to us at Spruce, 20-22 Wenlock Road, London, N1 7GU.
ACCEPTABLE USE POLICY
These terms tell you the conditions of use for our website www.wearespruce.co, whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering for an account/subscription on our site, whether you make a purchase or not.
We may update our site from time to time and may change the content at any time. Please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
USE OF ACCOUNTS
We are the owner or the licensee of all intellectual property rights in our site, and the material published on it. All of those works are protected by copyright and other intellectual property laws and treaties around the world. All rights are reserved to the relevant owner or licensee of those works. You may print off one copy and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others known to you personally to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. Our content is also not meant to replace professional medical advice. For any health-related concerns, please consult a professional.
Where our site contains links to other sites and resources provided by third parties, those third parties are responsible for the content of those sites and how your information is used. We have no responsibility to you in this respect, and we will not be liable for any loss or damage that may arise from your use of them.
Subject to this policy, you may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site or any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. Any website to which you are linking must comply in all respects with the content standards set out in these terms. If you wish to make any use of the content on our site other than that set out above, please contact us email@example.com for prior consent.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a business:
· to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied;
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:
· use of, or inability to use our site; or
· use of or reliance on any content displayed on our site; and
we will also not be liable for:
· loss of profits, sales, business, or revenue;
· business interruption;
· loss of anticipated savings;
· loss of business opportunity, goodwill or reputation; or
· any indirect or consequential loss or damage.
If you are a consumer, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
ACCEPTABLE USE POLICY
This policy sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this acceptable use policy. This acceptable use policy applies to all users of, and visitors to, our site.
You may use our site only for lawful purposes. You may not use our site:
in any way that breaches any applicable local, national or international law or regulation;
in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
to harm or attempt to harm minors in any way;
to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;
to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
- not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms; and
- not to access without authority, interfere with, damage or disrupt:
any part of our site;
any equipment or network on which our site is stored;
any software used in the provision of our site; or
any equipment or network or software owned or used by any third party.
CHANGES TO ACCEPTABLE USE POLICY
We may revise this policy to reflect changes to our site, our users' needs, our business priorities or to reflect changes in the governing law. Every time you wish to use our site, please check this acceptable use policy to ensure you understand the terms that apply at that time. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Last updated in August 2021.